5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of ongoing excellent control processes.
Safety guard businesses are unlike any vendor that a property manager usually hires. If you employ a painter, you can see whether they do their tasks by looking at the walls. However, when you employ a security guard business, how often can you determine if the guard company is performing their job including running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your defenses. In the majority of instances they probably are, but it’s crucial to implement a method of verification and quality control to make sure that issues connected with the deficiency of doing these tasks don’t start to happen.
In this article we will discuss five (5) simple actions to enhancing your safety guard service and achieving what you imagine as your perfect event security London.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a specified level of training before they could start working as security guards. If your state is among those states, make sure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security company and ask yourself does it look adequate.
Additionally, is the security guard firm performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verifications. Otherwise, why?
Another superb method to display if the guard is a fantastic match for your house is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a good deal about what to expect from this guard and it gives you a chance to request another guard if you feel that it is necessary.
Assess Guard Training
Though most security guard businesses have a very thorough orientation that introduces every guard to the business itself, in several cases the guard’s orientation to his delegated property isn’t as complete. We predict the orientation for the delegated property”Website Specific Training”. Learn What your site specific training resembles:
• Can it happen at your premises?
• Just how long is each new officer educated?
• Just how long can the security firm double bank? (Double banks is the process of experiencing a seasoned guard working at the exact same time as the new guard.)
Determine the response to each of these questions and be sure that they match what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and your site specific training to get an understanding of what goes into preparing a guard to operate at your premises.
Inspection Your Guard’s Supervision
Protect supervision is among the main factors of good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their job isn’t important and they start to find themselves as not as a region of the security team. When guards don’t feel like part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t require onsite oversight, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field supervisor spot checks, the 2 methods of remote supervision that prove most effective are: Officer Tour Tracking Systems
In case your guards are required to make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they are in your premises. These monitoring systems allow the security guard business to monitor the log and time the activity of these guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports that enable the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the safety guard company provides a method of making sure that each guard is secure and alert. Using guards check-in frequently together with the safety guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are always good ways of finding out just what is occurring with your safety as you aren’t there. During these inspections, be sure to ask your safety guards questions regarding their duties and responsibilities to make sure that they understand their tasks. In reality, we suggest having your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security adviser be confident that the adviser isn’t actually a security guard business. If that’s the case, your audit is guaranteed to develop issues with your existing security guard business.